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Application Support-Engineer (m/f/x) - India

Location: 

Chennai, IN, 600001

Category:  Service & Support
Job level:  Professional


Companies can only exploit the full potential of digitisation if they network their IT systems with each other. And this is exactly what we do for our customers. Put simply: We are our customers' "business accelerators" - and keep the economy moving. Founded in 1986, today 1,000 employees in 11 countries work on our success story.

Supporting our customers worldwide in the operation of their SEEBURGER solutions.

As a software manufacturer for integration solutions, SEEBURGER AG …..

 

Your tasks

 

  • Your main task is the Application support for our Business Integration Suite. This includes classic product support as well as operational and monitoring responsibilities within the scope of SEEBURGER Remote Services.
  • You solve support cases independently via remote support and if needed together with the 3rd level support
  • You not only correct errors, but also improve the operation of SEEBURGER solutions together with the customer through appropriate problem management
  • In addition to the classic production support and monitoring, as a part of the support team you will assist the customer with software updates, system analysis and projects in the service environment
     

Your profile

 

  • You have a good IT knowledge (network, server operating systems, application servers, SQL Databases)
  • You are familiar with EDI\B2B standards and the common communication protocols (SFTP, AS2, OFTP, ...)
  • You have a good understanding and experience in any of the popular Integration software products in the Industry and are willing to continuously upgrade your knowledge
  • You have experience in incident management as well as good knowledge in dealing with IT service applications
  • You have a structured approach and you speak English well

 

 

Contact Recruiting:

 

Suguna Arumugam Velusamy

s.velusamy@seeburger.de

 

 

Companies can only exploit the full potential of digitisation if they network their IT systems with each other. And this is exactly what we do for our customers. Put simply: We are our customers' "business accelerators" - and keep the economy moving. Founded in 1986, today 1,000 employees in 11 international subsidiaries work on our success story.