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Engagement Manager

Location: 

Bretten, DE, 75015

Division/Department:  Consulting B2B, MFT, EAI
Experience:  Professional


”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

Your Tasks

 

  • Build trusted advisor relationships with client stakeholders and members of the executive team
  • Provide services to assigned high-level and strategic clients
  • Willingness to contribute beyond own role and take initiative to improve client experience and business results
  • Clearly communicate progress of initiatives to internal and external stakeholders, including organizing QBR's (quarterly business reviews)
  • Maintain your customer contacts
  • Increase acceptance of our software and services and promote collaboration with SEEBURGER and our customers
  • Identify and follow up on business opportunities
  • Position and sell SEEBURGER consulting services, including creating SOWs and being accountable for them
  • Oversee the entire customer onboarding journey (from presales pipeline to support pipeline)
  • Keep your customers informed of product/solution changes, new features, and new products related to their customer account
  • Regularly report on the success and satisfaction of your customers. Collect customer feedback and share it internally
  • Collaborate and share customer feedback with internal cross-functional colleagues to improve ongoing product development efforts
  • Product development and positioning of SEEBURGER solutions and services

 


Knowledge and Skills

 

 

  • A broad knowledge of integration and related technologies
  • Comprehensive understanding of technical innovations and trends to solve customer business problems
  • The ability to listen and ask the right questions
  • Ability to get the customer excited about an idea and the ability to become the customer's trusted advisor
  • Strong understanding of SEEBURGER's product/solution roadmaps.
  • Convincing communication of the value of the solution in terms of financial return and impact on the client's business objectives
  • Appropriate tailoring of communications to the various levels of client management
  • Strong communication skills at all levels of an organization (middle management to C-level)

 

 

Perfect Match?

 

 

  • At least 10 years of direct customer relationship and success management experience
  • Minimum of 5 years of experience in integration, middleware and/or related technologies
  • Excellent senior level written and verbal communication skills to articulate complex technical and/or business projects/issues and action plans and inform key decision makers both internally and with customers and partners
  • University degree and ITIL Foundations qualifications preferred.
  • Strong interpersonal skills with the ability to quickly build trust, a customer focused mentality
  • Excellent personal organization and creative problem solving skills with the ability to work under pressure and meet deadlines
  • Experience working with senior and executive level clients
  • Experience working with different types of partners, such as system integrators, VARs, etc.
  • Strong work ethic and ability to work independently, prioritize, and multi-task
  • Proven experience with MS Office/teams and operational tools

 

 

Location: Bretten, Karlsruhe or Hamburg

 

 

Contact Recruiting:

 

Daniel Bonnal

+49 7252 96-1593

LinkedIn - XING

 

We promote an inclusive work environment and advocate for equal opportunities. Incoming applications are evaluated solely based on professional qualifications, and talents are considered irrespective of ethnic background, skin color, religion, gender, sexual identity, nationality, disability, or age.


Benefit from being part of a company known worldwide for its digitalization solutions. New colleagues, new offices and new products. We are growing, and so should you! We think it is important that you are able to contribute your own specific talents and strengths to our company, and create a path for yourself. Whether you are aiming for a career in management or a specialist area, whether you’re interested in working at a different location or with a new team. Thanks to our know-how and corporate growth in a future-oriented industry, we can offer you both a secure job and a wide range of opportunities. That is what makes SEEBURGER special, as well as our supportive environment in a family-owned company. #StrongerTogether is not just one of our corporate values, it’s something we live every day.

Would you like to join us? Become a #Businessaccelerator today!

Apply now »