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Support Engineer

Location: 

Bretten, DE, 75015

Division/Department:  Service & Support
Experience:  Professional


”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

Your tasks 

 

  • Your main task is product support for our Business Integration Suite. This includes, among other things, the recording and classification of support cases.
  • You solve support cases independently via remote maintenance or together with the 3rd level support.
  • You do not only fix errors, but also improve the operation of the SEEBURGER solutions together with the customer through appropriate problem management.
  • For our premium customers, you will take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer.
  • In addition to classic product support, you will assist the support team with software updates, system analyses and projects in the service environment.

 

 

Your profile

 

  • You have good basic IT knowledge (network, operating system, ERP user knowledge).
  • You have a solid educational background, e.g. a degree in information technology from the Chamber of Industry and Commerce, a degree in business information technology or comparable qualifications.
  • Knowledge of IT administration, system or application support
  • Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases.
  • Good written and spoken German and English skills

 

 

Contact Recruiting:

 

Daniel Iwtschenko

+49 7252 96-2224

LinkedIn - XING

 

We promote an inclusive work environment and advocate for equal opportunities. Incoming applications are evaluated solely based on professional qualifications, and talents are considered irrespective of ethnic background, skin color, religion, gender, sexual identity, nationality, disability, or age.


Benefit from being part of a company known worldwide for its digitalization solutions. New colleagues, new offices and new products. We are growing, and so should you! We think it is important that you are able to contribute your own specific talents and strengths to our company, and create a path for yourself. Whether you are aiming for a career in management or a specialist area, whether you’re interested in working at a different location or with a new team. Thanks to our know-how and corporate growth in a future-oriented industry, we can offer you both a secure job and a wide range of opportunities. That is what makes SEEBURGER special, as well as our supportive environment in a family-owned company. #StrongerTogether is not just one of our corporate values, it’s something we live every day.

Would you like to join us? Become a #Businessaccelerator today!

Apply now »