Support Engineer
Location:
Köthen, DE, 06366
Division/Department:
Service & Support
Experience:
Professional
Your Tasks
- Your main task is the product support for our Business Integration Suite. This includes, among other things, the recording and classification of support cases
- You solve support cases independently via remote maintenance or together with the 3rd level support team
- You do not only fix errors, but also improve the operation of SEEBURGER solutions together with the customer through appropriate problem management
- For our premium customers, you will take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer
- In addition to classic product support, you will assist the support team with software updates, system analyses and projects in the service environment
Your Profile
- You have a good basic IT knowledge (network, operating system, ERP user knowledge)
- You have a solid education, e.g. IHK degree in information technology, studies in business information technology or comparable qualifications
- Knowledge in IT administration, system or application support
- Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases.
- You have a structured approach and speak good English
Contact Recruiting:
Daniel Iwtschenko