Support Engineer Support Services
Köthen, DE, 06366
Your Tasks
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You support us in the area of SEEBURGER Support Services "Remote Management" and "Trading Partner Service". This includes monitoring of customer systems, error clearing as well as the execution of change requests
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You answer technical questions of our customers and their trading partners regarding EDI data transfer (German and English)
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You analyze and handle process errors and coordinate the solution with the customer and the trading partner
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You take over the technical EDI connection of new trading partners incl. go-live support
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You work independently, but you are an absolute team player
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You improve the operation of SEEBURGER solutions together with our customers by appropriate problem management
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For our premium customers you take over the role of the Designated Support Engineer and ensure a high service quality and high customer satisfaction by a close cooperation with the customer
Your Profile
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You have a good basic IT knowledge (network, operating system, ERP user knowledge)
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You have a solid education, e.g. IHK degree in information technology or a degree in business information technology or comparable qualifications
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Knowledge in IT administration, system or application support
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Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases
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Very good written and spoken German and English skills
Contact Recruiting:
Daniel Iwtschenko