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Engagement Manager (m/f/x) - Benelux

Location: 

Schiphol-Rijk, NL, 1119

Department:  Consulting B2B, MFT, EAI
Experience:  Professional


Companies can only exploit the full potential of digitisation if they network their IT systems with each other. And this is exactly what we do for our customers. Put simply: We are our customers' "business accelerators" - and keep the economy moving. Founded in 1986, today 1,000 employees in 11 countries work on our success story.

Engagement Manager

 

The Role


SEEBURGER’s Consulting Services organization works across every technology and system to deliver integration solutions for
our valued customers. Our Engagement Managers are essential to the growth of our Services business and play an essential
role in growing our practice, and you will have ownership of the Services journey of assigned customers from pre-sales to
go-live and beyond, while building trusted customer relationships including C-level.


You will exchange ideas with a culturally rich global team of colleagues who connect remotely or show up onsite in virtually
every time zone on the planet. You'll have the support of the SEEBURGER leadership teams and many other colleagues,
making sure that you're not alone on your journey, and that we all realize, every day, we're better together as a team.


The success of our customers is our number 1 priority and resides deep in the DNA of SEEBURGER. We are looking for a
strategic, growth-focused, and results-driven Engagement Manager to engage, enable and grow SEEBURGER's customers.
The Engagement Manager is responsible for the customer’s success and growing adoption of using SEEBURGER’s products
and services, in the broadest sense. As an Engagement Manager with SEEBURGER, you will act as the primary point of
contact for our customers, establishing trust and create a consultative relationship with key stakeholders to understand
their business drivers, identify goals, and structure relevant reporting to measure progress. We hire people who have
tremendous drive, communication and organizational skills, and, above all, passion. Passion for Integration.


Responsibilities

 

 

  • Develop trusted advisor relationships with customer stakeholders and executive sponsors, providing white-glove
    services to assigned high-touch and strategic customers
  • Eager to contribute beyond your role and lead initiatives to improve the customer experience and business outcomes
  • Clearly communicate the progress of initiatives to internal and external stakeholders, including organization of
    QBR’s (quarterly business reviews)
  • Nurture your customer counterparts and help them being successful
  • Increase adoption of our software and services, and increase collaboration with SEEBURGER
  • Detect and follow up on opportunities
  • Position and sell SEEBURGER consulting services including driving and owning SOW creation
  • Oversee full Customer Onboarding journey (from presales pipeline to support pipeline)
  • Keep customers updated on product/solution changes, new features and new products, in context of your account
  • Regularly report on your customer’s success and satisfaction. Gather customer feedback and share internally
  • Collaborate and share customer feedback with internal cross-functional colleagues to enhance ongoing product
    development efforts and positioning of SEEBURGER solutions and servicesEngagement Manager 
     

Knowledge & Skills
 

  • Demonstrates a broad knowledge in the area of Integration and related technologies
  • Applies broad understanding of technical innovations & trends to solving customer business problems
  • Ability to listen, and ability to ask right questions
  • Ability to inspire the customer with the idea, and the ability to become your customer’s trusted advisor
  • High-level understanding of SEEBURGER’s product/solution roadmaps
  • Persuasively communicates the value of the solution regarding financial return and impact on customer business goals
  • Appropriately tailors communications to varying levels of customer management
  • Demonstrates strong communications skills within all levels of an organization (mid-level management to C-level)

 

Our Ideal Candidate

 

  • At least 10 years of direct customer relationship and success management experience
  • At least 5 years of experience in the domain of integration, middleware and/or related technologies
  • Excellent, senior level written and verbal communication skills to effectively articulate complex technical and/or
    business projects/problems and action plans, and to inform and influence key decision makers, both internally
    and with customers and partners
  • University degree and ITIL Foundations qualifications preferred
  • Strong interpersonal skills with the ability to build trust quickly, have a client-first mentality and exude generosity
  • Excellent personal organization and creative problem-solving skills, with the ability to work well under pressure and to meet deadlines
  • Experience working with senior and executive-level customer contacts
  • Experience working with various types of partners, like System Integrators, VAR’s, etc.
  • Strong work ethic with the ability to self-start, prioritize, and multi-task
  • Proven experience with MS Office/Teams and operational tools
  • Passion for excellent customer experience, both what you do and what you influence

 

Contakt Recruiting:

 

Daniel Bonnal

+49 7252 96-1593

LinkedIn - XING

 


Our employees describe SEEBURGER's corporate culture as open, familiar and helpful. They appreciate the numerous opportunities for further training and development. Flexible working hours, home office, 30 days' holiday and our focus on health care support our employees in their work-life balance. As a supplement to their salary, they enjoy various bonuses and discounts. We also care about our community outside of work. Whether it's sports activities or celebrating - we love getting together!