Support Engineer Gateway Solutions - standard work hours

Location: 

Sofia and Plovdiv, BG

Department:  Consulting B2B, MFT, EAI
Experience:  Professional


”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.
 

Our CLOUD REQUEST FULFILLMENT team is responsible for central Gateway servers and master data, providing support to SEEBURGER Managed Customers and their partners.

 

THE BLUEPRINT:

  • Interface with company's customers and their trading partners via phone, email and SEEBURGER Service Desk, providing high quality technical service

  • Advise customers/consultants and create concepts for implementation

  • Create concepts for implementation for new Cloud services

  • Responsible for resolving complex issues and integrations within the Central Gateway Services in corresponding SLA`s

  • Operate & monitor changes on SEEBURGER Gateway Cloud Services and provide technical or business orientated issue analysis

  • Perform customer and partner integrations to ensure smooth and efficient platform usage; highlight foreseen risks and suggest improvements as needed

  • Participate in Major Incident handling

  • Support Problem Management team with root cause analysis related to implementation/change issues

  • Work closely with Cloud Service Operations, Problem Management, Release Management, Change Management and International Consulting

 

YOU:

  • 2+ years of experience in Technical Support

  • Knowledge in Networking, Communication Protocols, Certificates, Operating Systems

  • Excellent troubleshooting skills

  • Knowledge in Enterprise resource planning (ERP) and communication protocols such as AS2, HTTPS, etc. would be considered an advantage

  • Quick learner with strong problem solving and analytical skills

  • Ability to work under pressure, adhere to deadlines and multitask

  • Fast thinker, open minded, flexible and proactive

  • Very good level of English

 

 

WE:

  • Become part of our dynamic Cloud Request Fulfillment team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people

  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting

  • Close mentorship and shadowing paced with your own professional agenda

  • Hybrid working model, 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, LinkedIn Learning access, professional conferences etc.


Benefit from being part of a company known worldwide for its digitalization solutions. New colleagues, new offices and new products. We are growing, and so should you! We think it is important that you are able to contribute your own specific talents and strengths to our company, and create a path for yourself. Whether you are aiming for a career in management or a specialist area, whether you’re interested in working at a different location or with a new team. Thanks to our know-how and corporate growth in a future-oriented industry, we can offer you both a secure job and a wide range of opportunities. That is what makes SEEBURGER special, as well as our supportive environment in a family-owned company. #StrongerTogether is not just one of our corporate values, it’s something we live every day.

Would you like to join us? Become a #Businessaccelerator today!