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Support Services Engineer *8-hour shifts

Location: 

Sofia, BG, 1797

Department:  Service & Support
Experience:  Professional


Companies can only exploit the full potential of digitisation if they network their IT systems with each other. And this is exactly what we do for our customers. Put simply: We are our customers' "business accelerators" - and keep the economy moving. Founded in 1986, today 1,000 employees in 11 countries work on our success story.

 

Our TRADING PARTNER SUPPORT team provides unique service and support to SEEBURGER On-premise and Cloud customers worldwide. 

 

 

THE BLUEPRINT:

Establishing new business relations and maintaining the existing ones is key for us. Our TPS team takes on the role of internal EDI support for our clients and takes care of the communication with their Trading Partners. Their (and quite soon your) special craft in brief:

 

  • Actively collaborate on SEEBURGER Support Services "Remote Management" and "Trading Partner Service", including monitoring of customer systems, error clearing and implementation of change requests
  • Support our customers and their trading partners on technical queries regarding EDI data transfer
  • Analyze and process errors and coordinate the solution with the customer and the trading partner 
  • Responsible for technical EDI onboarding of new trading partners, including go-live support
  • Improve the operation of SEEBURGER solutions in close collaboration with our customers through appropriate problem management
  • For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
  • Participate in trainings and knowledge transfer
  • Participate is weekly/monthly customer meetings
  • Work closely with Support and Cloud support teams, Consulting teams, Program and Project Managers

 

 

YOU:

  • Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
  • BA/MA in information technology, business information technology or related
  • Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases 
  • A proactive and open minded individual with clean-cut client focus and structured approach 
  • Very good level of English

 

 

WE:

  • Become part of our dynamic Trading Partner Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
  • Close mentorship and shadowing paced with your own professional agenda
  • 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, professional conferences etc.


Our employees describe SEEBURGER's corporate culture as open, familiar and helpful. They appreciate the numerous opportunities for further training and development. Flexible working hours, home office, 30 days' holiday and our focus on health care support our employees in their work-life balance. As a supplement to their salary, they enjoy various bonuses and discounts. We also care about our community outside of work. Whether it's sports activities or celebrating - we love getting together!