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Support Services Engineer *8-hour shifts

Location: 

Sofia, BG, 1797

Division/Department:  Service & Support
Experience:  Professional


”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right 
place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

Our TRADING PARTNER SUPPORT team provides unique service and support to SEEBURGER On-premise and Cloud customers worldwide. 

 

 

THE BLUEPRINT:

Establishing new business relations and maintaining the existing ones is key for us. Our TPS team takes on the role of internal EDI support for our clients and takes care of the communication with their Trading Partners. Their (and quite soon your) special craft in brief:

 

  • Actively collaborate on SEEBURGER Support Services "Remote Management" and "Trading Partner Service", including monitoring of customer systems, error clearing and implementation of change requests
  • Support our customers and their trading partners on technical queries regarding EDI data transfer
  • Analyze and process errors and coordinate the solution with the customer and the trading partner 
  • Responsible for technical EDI onboarding of new trading partners, including go-live support
  • Improve the operation of SEEBURGER solutions in close collaboration with our customers through appropriate problem management
  • For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
  • Participate in trainings and knowledge transfer
  • Participate is weekly/monthly customer meetings
  • Work closely with Support and Cloud support teams, Consulting teams, Program and Project Managers

 

 

YOU:

  • Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
  • BA/MA in information technology, business information technology or related
  • Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases 
  • A proactive and open minded individual with clean-cut client focus and structured approach 
  • Very good level of English

 

 

WE:

  • Become part of our dynamic Trading Partner Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
  • Close mentorship and shadowing paced with your own professional agenda
  • Hybrid working model, 25 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport and Internet expenses covered, internal trainings, Linkedin Learning access, professional conferences etc.


Benefit from being part of a company known worldwide for its digitalization solutions. New colleagues, new offices and new products. We are growing, and so should you! We think it is important that you are able to contribute your own specific talents and strengths to our company, and create a path for yourself. Whether you are aiming for a career in management or a specialist area, whether you’re interested in working at a different location or with a new team. Thanks to our know-how and corporate growth in a future-oriented industry, we can offer you both a secure job and a wide range of opportunities. That is what makes SEEBURGER special, as well as our supportive environment in a family-owned company. #StrongerTogether is not just one of our corporate values, it’s something we live every day.

Would you like to join us? Become a #Businessaccelerator today!

Incoming applications are evaluated only for professional qualifications and talent is considered regardless of race, color, religion, gender, sexual identity, nationality, severe disability or age.

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