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Cloud Support Engineer *8-hour shifts

Location: 

Sofia and Plovdiv, BG

Division/Department:  Cloud-/Managed Services
Experience:  Professional


”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

THE BLUEPRINT:

  • Provide first-level support for customer and system incidents, ensuring timely and effective resolutions
  • Work as part of One ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience
  • Operate & monitor SEEBURGER Cloud Services, performing both technical and business-oriented issue analysis
  • Fulfill standard change requests
  • Keep customers informed and engaged by providing clear updates on their inquiries and issues
  • Identify and suggest possible improvements on procedures to increase quality and efficiency

 

YOU:

  • An enthusiastic individual who enjoys team collaboration and task diversity
  • A strong communicator with a customer-first mindset, ensuring technical solutions align with business needs
  • Fluent in English, with excellent written and verbal communication skills
  • A quick learner and analytical thinker with basic knowledge in:
    • Windows Server and Linux administration
    • Networking & Data Transfer Communication Protocols
    • Databases (Oracle, MSSQL, Postgres)
    • Scripting or Coding
  • Experience with SEEBURGER Software is a plus
  • Familiarity with Amazon Web Services (AWS) is a plus
  • Knowledge of German is a plus

 

WHY YOU’LL LOVE IT HERE WITH US:

  • Become a part of our highly synergetic team, share knowledge, harvest ideas, fuel your own professional mana in a group of really cool and inspiring people
  • Join 280+ local and 1200+ global new teammates in long-distance running and an entrepreneurial culture promoting active work-life balance
  • Experience flat hierarchies in a modern tech setting and a strategic guidance aligned to your professional goals
  • Enjoy 25 days off (up to 30 days off after 5 yrs.), a hybrid working model, appealing Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport and Internet expenses covered, internal/external top tier trainings, LinkedIn Learning access, professional conferences etc.

 

Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together.

Sounds exciting? Become a #Businessaccelerator today!

Apply now »