Support Engineer *12-hour shifts
Location:
Sofia and Plovdiv, BG
Department:
Service & Support
Experience:
Professional
Support Engineer *12-hour shifts
Our SUPPORT team provides unique service and support to SEEBURGER On-premise customers worldwide.
THE BLUEPRINT:
Our Customer Service and Support team takes on the role of 24/7 EDI/B2B application support for our clients and consultants. Their (and quite soon your) special craft in brief:
- Actively collaborate on SEEBURGER Support Services "Remote Management" and "Trading Partner Service", including monitoring of customer systems, error clearing and implementation of change requests
- Support our customers and their trading partners on technical queries regarding EDI data transfer
- Analyze process errors and configuration, system and application logs and coordinate the solution with the customer
- Improve the operation of SEEBURGER solutions in close collaboration with our customers and consultants through appropriate problem management
- For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
- Work closely with Support Service and Cloud Support teams, Consulting teams, Account and Project Managers
YOU:
- A team player who enjoys the freedom of working on a 24/7 flexible schedule
- Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
- BA/MA in information technology, business information technology or related
- Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases
- A proactive and open minded individual with clean-cut client focus and structured approach
- A quick and analytical thinker with good communication skills and emotional intelligence
- Very good level of English
WE:
- Become part of our dynamic Customer Service & Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
- 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
- Close mentorship and shadowing paced with your own professional agenda
- Hybrid working model, 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, Linkedin Learning access, professional conferences etc.